In case you have never signed up for a web hosting account or you have changed companies and the new one employs a Control Panel that you haven’t seen before, you may get confused about how to perform a certain operation in your account or on your desktop PC. That’s why, some hosting providers have prepared a knowledge base, which describes the most frequent queries and problems associated with the particular platform they use, rather than including only general facts. This type of knowledge base will help you find the needed information quickly and easily, so you will not need to dedicate a lot of time and effort to matters that may require something as simple as clicking on a button or checking off a check box. In this way, not only can you get things done, but you can also discover plenty of new and beneficial facts, both about the way you can manage your account and about the way the hosting service works as a whole.
Extensive Online Documentation in Shared Web Hosting
If you’ve purchased your very first shared web hosting account from our company or have transferred your site over to us, you’ll grow used to our services and our in-house created Hepsia Control Panel very quickly thanks to the fact that we have prepared a comprehensive online knowledge base where you can find all the information that you will ever need – both general info regarding the web hosting service as a whole and more specific info about the different features that you can make use of and the difficulties that you could chance upon. The articles are available in 2 locations. The full article archive can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every Control Panel section as well. You can find out how to do de facto everything, from enabling an .htaccess file to managing a mailing list, and all the articles offer detailed instructions, so you will never become lost because of an unclear text. Surely, if you come across a more specific obstacle and you do not find an adequate solution in our knowledge base, you can get in touch with our technical support engineers 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled a detailed knowledge base for all our current and prospective customers, so in case you purchase a semi-dedicated server package from us, you’ll be able to find any information that you’re searching for at any moment. We’ve got an abundance of educational help articles, which will help you understand better what is going on in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are merely two examples. Our instructional tutorials will help you accomplish anything you want – extract an archive, import a MySQL database, forward a domain, and so on. On top of that, we also have troubleshooting guidelines, which will enable you to find out what spurs a particular problem and the viable solutions for it. In case you’re unable to send emails or your domain returns an HTTP 500 error message, for instance, you can check our knowledge base and correct the issue momentarily. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.