A ticketing system is the most widespread communication medium that hosting companies offer to their clients. It is usually part of the billing account and is the fastest way to resolve a problem that requires a certain period of time to examine or that needs to be forwarded to a sysadmin. In this way, all comments given by either party will be kept in the very same place in case someone else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, so you’ll need to log in and out of no less than 2 accounts in order to perform a given task or to touch base with the company’s tech support team. In case you wish to manage a number of domains and each one of them is hosted in a different account, you will need to use an even larger number of accounts simultaneously. On top of that, it can take a considerable period of time for the provider to reply to your tickets.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst you’re browsing your files or editing various settings. The ticketing system is being strictly monitored 24/7/365 by our help desk support team representatives and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to obtain support. In stark contrast with some web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request info with regard to any technical or billing problem. Besides, you can read a collection of educative articles, which will help you fix the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account from one place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront a problem, you can contact our client care staff members straight away without needing to sign into an entirely different system. You can search through your files or check a variety of account settings while opening a new ticket or reading the answer to an old one. In case you have heaps of tickets and you want to track down a particular one, you can resort to the smart search option, which is available in the Help section. We will make sure you get an answer in no more than 1 hour irrespective of the essence of your question or issue.