If you have ever had a shared web hosting account before or you have dealt with any other online service, you're probably well aware from personal experience that for many things it's better to speak with a live person over the phone rather than exchange support tickets or e-mail messages. If you want to learn more about a particular service before you buy it or if something small needs to be done, for instance, it is really much easier and faster to do it real-time. When you're given the option to seek the advice of representatives by phone, it is also very likely that you're using the services of a real website hosting supplier, not a reseller. The type of support that you can get on the telephone differs between different companies - from very general matters to professional tech support. Generally the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex technical matters are managed through e-mail and / or tickets.
Phone Support in Shared Web Hosting
We believe that having the option to consult with a live consultant is very important, that's why we have three support lines globally (Australia, USA and UK) and you're able to get in touch with us on the phone for 14 hours every day. If you consider obtaining one of our Linux shared web hosting, for example, you're able to give us a call and learn more about our services prior to ordering so as to be sure that we meet all the system requirements for your sites. Following your order, you will be able to contact us about any sales and / or billing difficulties you may have, or receive any type of general or basic tech information you need. We have tried to find the balance between telephone and ticket support, so for solely technical matters you have to use our ticketing system, which will help you keep track of the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we offer include live phone support for fourteen hours daily. If you are unsure which plan will be suitable for your websites, you'd like to find out more about a package's specs or you'd like to have any other kind of information about our services, you are able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our support representatives will assist you. If you currently own an account, you're able to get in touch with us about general and sales issues, although we're often able to help with a large number of tech issues as well. For entirely tech problems you will have to employ our integrated ticketing system where the communication between you and our tech support crew will be in one place, which is the best option if your problem can take additional time to be solved or it needs to be escalated to our system administrators.